We understand that plans change, minds shift, and sometimes you need to cancel an order. At Roselace, operated by Boomclapdeal Dynamic Solutions Private Limited, we want to make that process simple, transparent, and frustration-free.
This policy is designed to guide you through how cancellations work, what to expect, and how quickly we act once we hear from you. When we say “we,” “our,” or “us,” we’re referring to Boomclapdeal Dynamic Solutions Private Limited. “You” and “customer” refer to anyone placing an order on our platform.
If your order hasn’t been shipped yet, you’re still in the window to cancel. You can request a cancellation within 24 hours of placing your order or before it leaves our warehouse, whichever comes first.
Once we receive your request:
To begin, simply email us at boomclapdealdynamicsolutionspv@gmail.com.
Once your order has shipped, we’re no longer able to cancel it. But don’t worry, you can still return the product after delivery by following our Return and Refund Policy.
At the moment, we aren’t able to make edits to orders that have already been placed. This includes changes to:
If something needs adjusting, the best solution is to cancel the current order, provided it's still within the allowed timeframe, and place a new one with the correct information.
We’re always here to support you. For any cancellation-related questions or assistance, feel free to reach out at boomclapdealdynamicsolutionspv@gmail.com. Our team is happy to help you resolve it quickly and smoothly.