At Roselace, powered by Boomclapdeal Dynamic Solutions Private Limited, we know that receiving your order is one of the most exciting parts of the shopping experience. That’s why we’re committed to handling every shipment with care, precision, and timely updates. This policy gives you a clear view of how we manage shipping across India, from order processing to doorstep delivery.
When we say “we,” “our,” or “us,” we mean Roselace. When we say “you” or “customer,” we’re referring to you, the style-seeker who made an order. By completing a purchase with us, you agree to the practices outlined in this document.
Our delivery network spans across serviceable pin codes throughout India. Whether you're in a major city or a quieter corner of the country, our fashion finds are never too far away. We currently do not ship internationally.
As soon as you place an order, our team gets to work behind the scenes. From hand-checking your selections to safely packaging each item, the process usually takes between 1 to 2 business days, not counting weekends or public holidays. Once your order is ready to ship, you’ll receive an email confirmation with all the details you need.
Your new wardrobe picks typically arrive within 3 to 8 business days, depending on your location and courier availability. While timelines may vary slightly by region, our focus stays the same: delivering fashion that’s worth the wait.
Sometimes, things don’t go as smoothly as expected. If a package can’t be delivered due to an incorrect address, an unavailable recipient, or refusal to accept the order, it will be returned to our warehouse.
To avoid delays:
If your package gets returned, you can reach out to us to request re-delivery.
We take pride in secure packaging, but if something doesn’t look right when your package arrives, let us know within 48 hours. Contact us and share clear photos of the damaged or tampered package so we can act quickly.
If your order goes missing in transit, we’ll investigate with our courier partner. Once confirmed, we’ll either send a replacement or arrange a refund based on what suits you best.
If you have any concerns about your order or need more clarity on our shipping process, feel free to reach out to us at boomclapdealdynamicsolutionspv@gmail.com. We’re here to help and ensure your experience stays smooth from checkout to delivery.